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PRIVACY POLICY

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This Privacy Policy explains how Regal Pawtraits (“Regal Pawtraits,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Business Name: Regal Pawtraits
Legal Entity: Regal Pawtraits
Business Address:
3705 W. Pico Blvd #1785
Los Angeles, CA 90019, USA
Email: support@regalpawtraits.com

We operate an online store selling custom pet portraits.

2. Information We Collect

A. Order & Account Information

When you place an order or create an account, we may collect:

  • Name

  • Email address

  • Phone number (if provided)

  • Shipping and billing address

  • Order details

  • Uploaded photos for artwork

  • Payment information (processed securely by third-party processors)

B. Device & Website Usage Data

Automatically collected information may include:

  • IP address

  • Browser type

  • Cookies and tracking data

  • Device type

  • Pages viewed and time spent

  • Referral source

C. Marketing & Communication Data

If you subscribe or opt-in:

  • Email address

  • SMS phone number

  • Marketing preferences

We only collect information you voluntarily provide or that is necessary to operate our services.

3. How We Use Your Information

We use personal data to:

  • Process and deliver orders

  • Create custom portraits

  • Provide customer support

  • Send order updates and shipping notifications

  • Improve website performance and user experience

  • Detect fraud or suspicious activity

  • Send marketing emails or SMS (only if you consent)

  • Comply with legal requirements

We do not sell personal data to third parties.

4. Third-Party Service Providers

We share data only with partners necessary to operate our business. These may include:

E-Commerce & Hosting

  • Shopify

Payment Processors

  • Stripe

  • PayPal

  • Klarna (if applicable)
    These providers receive payment details and process them securely. We do not store full credit card details.

Shipping & Fulfillment Partners

Used to deliver your order. They receive your name, address, and contact information when needed.

Marketing & Analytics Tools (if used)

  • Google Analytics

  • Meta Pixel

  • TikTok Pixel

  • Email/SMS platforms (e.g., Klaviyo)

If any of these tools are removed or added, we may update this policy.

5. Cookies

We use cookies and similar technologies to:

  • Enable website functionality

  • Remember preferences

  • Analyze website performance

  • Support advertising and remarketing (if enabled)

You can disable cookies through your browser settings. Some features may not function correctly if cookies are disabled.

6. Data Retention

  • Order Information: kept for at least 2 years (or longer if required by law).

  • Device & Analytics Data: retained for a reasonable period required for business and security purposes.

  • Marketing Data: retained until you unsubscribe or request deletion.

You may request deletion of your personal information at any time.

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 16. If we learn that data has been collected from a minor, we will delete it.

8. Data Security

We use industry-standard security measures, including encryption, secure servers, and restricted access, to protect personal information. However, no online transmission is 100% secure.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct or update information

  • Request deletion of data

  • Opt-out of marketing communications

  • Withdraw consent

To request any of the above, contact: support@regalpawtraits.com

Unsubscribe links are included in all marketing emails.

10. International Customers

Orders shipped outside the United States may require sharing information with international logistics partners and customs authorities as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will always reflect the most recent version.

12. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

Regal Pawtraits
3705 W. Pico Blvd #1785
Los Angeles, CA 90019, USA
Email: support@regalpawtraits.com