Help Center

No, we can work with any animal, whether furred, feathered, scaled or other!  We’ve done horses, hamsters, parrots, tortoises, birds, chameleons (a tough one but we did it!) and more.  So, whether you’ve a hound, a kitten, a fish or a bird (or other) we can create your Regal Pawtrait!

It’s best to follow our photography guidelines here.  If you do that then your photograph should be perfectly good enough.  

We suggest good lighting such as natural daylight that’s because natural daylight gets the best possible real-color images.  Take an eye-level photograph of your pet, get as close as you can and remember, your pet doesn’t have to be looking directly at your camera.  

Do keep your pet’s unique features in the frame (for example, their ears) because we can’t add things in once your picture has been uploaded. 

We always quality check all our images so if we think your image isn’t good enough, we’ll send you an email to ask for another image.  If we do request a new photograph from you, remember that it will probably affect your delivery time (only by a few days). 

However, do your best to send in a high quality image so you can feel confident we’ll produce a great Regal Pawtrait. If you can’t, then we cannot guarantee a great quality artwork and that means that if you’re not happy we can’t refund you.Please note that it’s up to you humans to send us a high quality image.  We do our best to review all of our orders but we can’t guarantee our quality if your image quality isn’t up to scratch.  A low quality photograph won’t look as good as it should. All the images you see on our website are created from high quality photographs.

No, we can work with it but we’d advise taking a photograph where there’s little clutter in the background if you can.  A plain background is always best, perhaps clear some stuff out of the way beforehand but don’t stress about it too much!

Yes, but only in the first 24 hours post upload!  After that time frame, we can’t guarantee that we can change it.

We offer three different canvas sizes.  Your frame comes ready to hang and we only use high quality products.  Our canvas frames have a 1.25” thick standard depth. Choose from:

12 x 16” This is a mid-size canvas, ideal for any wall in your home! These make purrfect gifts!

16 x 20” This larger size canvas is a real favorite with owners (and pets).  It’s really generously sized and shows off you and your pet in all the glory.

18 x 24” This is the largest canvas size available only for pet family portraits. Best when there is a complete family with humans and pets to capture.

Unfortunately we can’t add anything extra to your image.  However, sometimes, it’s possible to edit out drool, sleep or tears if you ask us (but we can’t absolutely guarantee it).  We also can’t change an open mouth to a closed mouth or alter ears. If you want an extra accessory added on pawpose (!), perhaps you could photograph your pet wearing it?  Then we’ll add it in! This could be a hat, a coat, socks…anything your pet will happily wear for his or her pawtrait! We suggest you take collars off though as our Regal Pawtrait always look better with some neck showing!

Yes that’s fine, we’ll just change the outfit we use to be black and white to match.  We can’t add color to black and white photographs though and that means if you receive it and you wanted color, we can’t offer a refund.

It takes 2-5 business days for our artists to create portrait of you and your pet. As soon as the portrait is done we will send you a digital proof to approve or request additional changes. In case you miss the proof email we sent out a reminder to view your proof the next day. If the proof is still not accepted / rejected by you 5 days after the proof email, we will send the portrait for printing and shipping.

Delivery times including the production time *after you approve the digital proof* are:

USA: 5-14 business days

Canada: 7-18 business days

Europe: 10-24 business days

Rest of World: 14-28 business days

We will send you an email with a tracking number as soon as your pawtrait is shipped.

USA - $8.95

Canada, UK, Europe and Australia - $9.99

Rest of the world - $13.99

You should expect them to arrive together in one parcel but sometimes, one piece might be produced and sent ahead of the other(s).  Don’t worry though, the other(s) will follow soon after :)

Yes, once your order has shipped we will send you an email with a tracking number.  We’ll also update you regularly with your parcel status and let you know the day it’s due to be delivered – even on the very day of delivery!  If on the rare occasion you haven’t received your tracking number after 14 days, please email us.  Once you’ve received your email with your tracking number, it should only be a matter of days before the big delivery!

Yes, we ship all over the world – wherever you live, if we can get to you, we will!

Hmm, we can send it back out to you but we can’t offer you compensation for late delivery.  These situations happen when the shipping address is incorrectly supplied at order stage. If it’s our fault, we’ll reimburse your shipping fee and re-send your artwork but if it’s your fault, unfortunately we can’t reimburse costs.  We will re-ship your order though, once we have the correct address.If your order has been sent back to us, email us and we’ll do our best to get it re-shipped.  We will ask you to confirm your shipping address and we’ll request your contact number too, this helps ensure delivery!

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.

Well, your order is always bespoke to you, that means we can’t offer a refund.  If you do have a problem with your artwork, please email us.  We pride ourselves on exemplary customer service so we’ll always do our best to help!  

Obviously if your order is incorrect or it’s been damaged, then tell us and we’ll replace it as soon as we can.  We don’t refund faulty orders but we can replace them.

We want you to be bowled over so if you’re unhappy for any reason, please contact us here and we’ll try our best to resolve your issue.  First, we’ll check your photograph and make sure it followed our guidelines.  If it didn’t then it’s unlikely we can help you but if you did follow the guidelines and there’s an error at our end, we’ll correct it and replace your Regal Pawtrait. Always follow our photographic guidelines here.

Pleasecontact us as soon as you can to notify us of the damage.  We will send you a replacement as quickly as possible.

All cancellation requests sent within 24 hours of order will be accepted, no questions asked.

All cancellation requests after this 24 hour window period, will be accepted at our sole discretion. 
If the request is accepted by us, we will request a 30% cancellation fee (of the order amount) because an artist is assigned and has already started working on your custom art, by this point.

If we have sent you a proof, and you want to cancel, the cancellation again will be accepted only at our discretion and we will charge you a 70% (of the order amount) cancellation + artwork creation fee. We provide you the provision of making requests to your custom artwork till your happy with it. You can request one uniform change, if you think the ordered uniform is not cutting it.

Once your order has gone to print, we cannot cancel it at all.

Please be aware that we use the exact photo that you upload.  It is the customer's responsibility to follow our recommended photo guidelines.  Photos should be high resolution and non-blurry taken in natural light.  Low-quality photos will result in a low-quality final product.  We allow for notes to be added to your order, but we cannot guarantee that we are able to adhere to all requests.  For example, we can remove red-eye, but we cannot open shut eyes or mouths. 

All the example photos on our website were made from high-resolution images that adhered to our photo guidelines. Blurry, low quality photos will not allow our design team to produce the high quality finish you see on site. If the customer does not follow our recommended photo guidelines and is unhappy with the portrait, they are not eligible for a refund.