All cancellation requests sent within 24 hours of order will be accepted, no questions asked.
All cancellation requests after this 24 hour window period, will be accepted at our sole discretion.
If the request is accepted by us, we will request a 30% cancellation fee (of the order amount) because an artist is assigned and has already started working on your custom art, by this point.
If we have sent you a proof, and you want to cancel, the cancellation again will be accepted only at our discretion and we will charge you a 70% (of the order amount) cancellation + artwork creation fee. We provide you the provision of making requests to your custom artwork till your happy with it. You can request one uniform change, if you think the ordered uniform is not cutting it.
Once your order has gone to print, we cannot cancel it at all.
Please be aware that we use the exact photo that you upload. It is the customer's responsibility to follow our recommended photo guidelines. Photos should be high resolution and non-blurry taken in natural light. Low-quality photos will result in a low-quality final product. We allow for notes to be added to your order, but we cannot guarantee that we are able to adhere to all requests. For example, we can remove red-eye, but we cannot open shut eyes or mouths.
All the example photos on our website were made from high-resolution images that adhered to our photo guidelines. Blurry, low quality photos will not allow our design team to produce the high quality finish you see on site. If the customer does not follow our recommended photo guidelines and is unhappy with the portrait, they are not eligible for a refund.